Auto Plus Towing & Auto Body, located in Oakland, California, is a towing company and auto repair shop that has attracted no shortage of controversy and customer complaints over its business practices. With accusations of overcharging, flipping cars for profit, and disrespectful treatment of customers, Auto Plus has earned a questionable reputation in the area. This article will provide an overview of the services Auto Plus provides, assess online customer reviews and complaints, evaluate the company’s ratings across review platforms, and examine any discounts or promotions offered to customers.
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Introduction
Auto Plus Towing & Auto Body provides towing and roadside assistance services as well as auto body repair work from its Oakland location. The company tows both illegally parked cars as part of a city contract as well as disabled vehicles upon customer request. Auto Plus also participates in lien sales, acquiring cars that have been abandoned on their property and reselling them at auction.
While Auto Plus provides useful towing and repair services, they have developed a poor reputation in many online reviews. Common complaints cite a lack of professionalism, disrespect towards customers, and potentially predatory business practices. This article will analyze available reviews andratings to better understand Auto Plus’s standing.
Auto Plus Services and Business Profile
Auto Plus Towing & Auto Body, located at 2500 29th Ave in Oakland, CA, provides the following services:
- Towing and roadside assistance for disabled vehicles
- Towing of illegally parked cars per Oakland city contract
- Auto body repair work and maintenance
- Storage and lien sales of unclaimed, abandoned vehicles
The company is open Monday-Friday 8AM-5PM and weekends 8AM-2PM. Their website provides an auction schedule for lien sale vehicles. Auto Plus likely generates revenue from towing and storage fees, repair work fees, and vehicle auction sales.
Online Reviews and Common Complaints
Auto Plus has received extensive reviews on websites like Yelp, Birdeye, and Reddit. While a small number of positive reviews praise the company’s efficient towing services, the majority of feedback trends extremely negative.
The most common complaints include:
- Unprofessionalism: Numerous reviews cite rude, unprofessional staff behavior. Customers felt disrespected and taken advantage of.
- Overcharging: Many reviews accuse Auto Plus of exorbitant fees well above industry averages and inflated costs for basic services.
- Dishonest practices: Some reviews allege that Auto Plus essentially runs a chop shop operation – illegally profiting off other peoples’ vehicles.
- Poor service quality: Besides staff hostility, reviews mention sloppy body work, damage to vehicles, and items stolen from cars.
While helpful as a towing provider, these negative reviews illuminate why Auto Plus Towing & Auto Body has earned distrust in the Oakland community.
Ratings on Review Platforms
Auto Plus’s poor service and business practices are reflected in very low online ratings across all major review platforms:
Yelp – 1.5 stars based on 75 reviews Birdeye – 2.6 stars based on 221 reviews
Google – No rating data available Facebook – No verified Facebook business page located
Notably, 75% of Yelp reviewers indicate they would not recommend Auto Plus’s services to a friend. Between atrocious Yelp and Birdeye ratings, Auto Plus has clearly built up ample customer frustration.
Discounts, Promotions, and New Customer Offers
Auto Plus Towing & Auto Body website and review pages surprisingly contain no information on discounts, promotions, or special offers for new customers. This suggests the company does little to encourage new business or reward loyalty. While affiliated businesses may provide Auto Plus discounts, none can be confirmed.
Without publicly advertised promotions, customers should not expect any special treatment from Auto Plus Towing & Auto Body as compared to competitors. The company’s avoidance of discounts and loyalty incentives provides further evidence of its focus on maximizing profits over customer satisfaction.
Fianlly
An assessment of over 300 online customer reviews paints Auto Plus Towing & Auto Body in an overwhelmingly negative light. The Oakland towing company stands accused of unscrupulous business practices – from exorbitant fees to vehicle theft and more. Extremely poor ratings on Yelp and Birdeye, lacking any customer promotions, showcase Auto Plus’s dismal reputation.
While offering seemingly vital towing and repair services, Auto Plus’s alleged dishonesty and disrespect means it cannot be recommended in good faith. Customers with car troubles are better served finding an alternative towing provider.
Moving forward, Auto Plus requires major reforms to management, practices, and culture if it wishes to improve very poor public perception built over many years. Drastic action is needed to begin regaining community trust – especially given the vital public services Auto Plus aims to provide Oakland residents.
Table Summary of Auto Plus Towing & Auto Body
| Category | Description |
| Services | Towing, roadside assistance, auto body repair, storage and auctions of abandoned vehicles |
| Location | 2500 29th Ave, Oakland, CA |
| Hours | Weekdays 8AM–5PM, Weekends 8AM–2PM |
| Reviews/Ratings | Very poor – 1.5 stars on Yelp (75 reviews), 2.6 stars on Birdeye (221 reviews) |
| Typical Complaints | Overcharging, unprofessional behavior, dishonest practices |
| Discounts/Promotions | None advertised publicly |
| Overall Recommendation | Cannot recommend due to allegations of dishonest business practices and extremely poor reviews |
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